Making beautiful bespoke jewellery and providing an excellent, personal service for our customers is at the heart of what we do. See what some of our customers have to say about us.

2018

“Fantastic shop with excellent customer service. Returned for our wedding rings after my partner purchased my engagement ring from there, the atmosphere in the shop is fantastic (some of the jewellery quarter shops can feel a bit like a cattle market) and nothing is too much trouble. It’s been a joy to return every time and the finished products are beautiful. Extra big thank you to Roxy, she is a great member of staff and it’s been a pleasure to deal with her.”
Hayley C – July 2018

“Amazing service and did a great job with my topaz! Thank you joe!”

Jill W – July 2018

“Just picked up my eternity ring made to match my wedding and engagement rings (all made at Element). Perfect! Exactly what I wanted and the service was as fantastic as ever! Thanks Joe x”
Paula C – July 2018

“Thank you for creating such a beautiful engagement ring for us. You listened to our ideas and were able to turn the pictures we brought along into reality. We were kept updated throughout the process and really appreciated the personal and friendly service. We’re both so pleased with it.”
Hannah F-P – June 2018

“Excellent service from very first contact. Extremely informative and considerate of personal goals. Initially, we came to Element to make my engagement ring. I went with images and an idea of what I was after. They listened and created my perfect ring! I loved the education on diamonds and that we were given the option of several diamonds to review before the decision was made. We then returned for my husband and my wedding bands. With mine, Joe made it to fit and match my engagement ring and with my husbands, he shared what he was after and they did this for him. Joe always double checked that we were happy with what we recieved and offered to make changes where wanted. My husband also had his grandmother’s ring made into a necklace for me and they matched the design of both my rings to this. I absolutely love the necklace too as they captured the sentiment of both his grandmother and me.

Faultless service and execution of every item we’ve had made. Yes it is rather pricey but for the quality you get, it is priceless. I’ve also taken my rings in to be cleaned/re-sized several times and Joe has never complained. Highly recommend!! Thank you so, so much to all involved for making such personal gifts.”
Jess P – June 2018

“When looking to buy an engagement ring I decided to start by visiting Element as I had a clear idea of what I wanted in mind. Having spent about an hour with one of their staff taking me through all of the options I left feeling as though I knew everything I needed to when it came to choosing a ring…but with no pressure whatsoever to actually make a purchase. I then spent the rest of the day visiting nearly every shop in the jewellery quarter searching for the right ring at a lower price. I couldn’t find anything close, nor did any other shop come close to the customer experience and feeling of quality that I had in Element. Long story short I returned to Element at the end of a lot of searching and they discussed the best options to make my perfect ring affordable. The finished product was absolutely beautiful, so of course we decided to return to have our wedding bands crafted too. Again, these were a custom design, using metal from old family jewellery and having picked them up recently we are so happy with them and can’t wait to wear them. Joe, the jeweller who made both the engagement ring and wedding bands for us is exceptionally skilled and also patient in understanding exactly what we wanted and explaining how best to achieve it. Thanks Element! We’ll be customers for life.”
Phillip E – June 2018

“Well worth the drive from Manchester such friendly people very helpful and caring wanted a bracelet made for my granddaughter from sentimental jewellery and a ring restyle of my mums and best of all my daughters ring repaired I am so pleased with the result on everything I would highly recommend this Jewellers.”
Elaine L – May 2018 

“Just picked up my wedding band and it is exactly what I wanted! My engagement ring has a unique shape so no traditional wedding band shape would fit next to it. The team at Element not only made my wedding band to fit neatly next to my engagement ring, but they captured the style I wanted it in. All with excellent customer service and in a reasonable time frame – would recommend them highly! Can’t wait to be able to wear it on the big day!”
Donne S – April 2018

“Genuinely lovely, knowledgable and helpful staff.”
Charlotte C – April 2018

“We wanted a bespoke ring for my 40th Birthday. Element could not have been more accommodating through the process. Detailed knowledge about the product and authentic and trustworthy throughout. Incredible service, and an end result I’m proud of. Big thanks, Alison and Mark x”
Alison C – March 2018

“Collected my Pretty Pink remodelled ring today, absolutely love it. My 2nd purchase from Element, the first being our wedding bands. Beautiful bespoke jewellery, excellent service before during and after. I won’t shop anywhere else now.”
Shelley C – February 2018

“Just picked up my resized engagement ring and bespoke wedding and eternity rings – Fantastic!! Couldn’t be happier!! Lovely and very talented people! Joe is simply AMAZING!! Thank you so very much.”
Ruth R – January 2018



2017

“In 2012 my fiancee and I discovered this wonderful shop in the heart of the Jewellery quarter when looking for our wedding rings. Whilst every other shop had a standard range of off the shelf rings at premium prices Joe assured us that for a surprisingly reasonable price he would craft a unique ring to fit perfectly against my fiancee’ s curved engagement ring. We trusted him and it was perfect. The only snag was when I tried to put it on the wrong hand during our wedding service!

In 2015, following the birth of our first son, we returned to Element to have an eternity crafted from scratch, that would again fit perfectly alongside my wife’s other rings and engraved with our son’s date of birth.

Both of these rings were crafted to the highest of standards for prices I would never have believed possible for something so unique, in an extremely welcoming and inviting store.

In 2017 we returned once more following the birth of our second son to have his date of birth added to my wife’s eternity ring. The guys in the store were welcoming as ever, looked after us extremely well and very kindly polished all of our rings for us whilst we were there.

I’ve never experienced a jewellery shop with such warm customer service that despite living hundreds of miles away from I will always return to for any jewellery needs.

With hundreds of jewellery shops to choose from in Birmingham, Element seriously is a must visit one before making such an important decision.”
John B – December 2017

“Just picked up my resized engagement ring and bespoke wedding and eternity rings – Fantastic!! Couldn’t be happier!! Lovely and very talented people! Joe is simply AMAZING!! Thank you so very much.”
Ruth R – December 2017

“Element offer fantastic high quality jewellery & an excellent service. We originally bought our wedding rings at Element & 14 years later, we’ve returned for an eternity ring & have been met with the same excellent service. Go & have a look, you won’t be disappointed.”
Owen L – November 2017

“I was recommended this jewellers and it lived up to its recommendation. Excellent friendly service with no pressure to make a purchase. I used a loose GIA diamond from here to pop the question with and returned a week later to get the ring I had chose made from scratch in the correct size! Would definitely recommend to others. Thanks once again for your help, and I’m glad she said yes!”
Gareth R – August 2017

“A decade after having my engagement and our wedding rings from Element we returned for an equally beautiful eternity ring – Joe and team as fab as ever! Thank you!”
Rachel L – August 2017

“The jewellery we have bought from Element over the past few years has been beautiful and the service is second to none.”
Emma M – August 2017

“We had our wedding rings and my engagement ring made by Joe and the team. I had a vague idea of what I wanted but Joe helped us with by producing a design that included all the elements that I loved! Couldn’t be happier with our rings and we get so many comments about how unique my engagement ring is. Would highly recommend.”
Marianne A – August 2017

“Nice guys, good work. I had repairs carried out but the bespoke rings and necklaces in the shop looked awesome. Some nicely set diamonds too.”
John T – July 2017

“Thank you so much for sending me the valuation certificate for my lovely platinum, ruby and diamond ring that you recently made for me. I just love and wear it all the time. If you recall it was re set and “Bespoke” by you from a ring that was left to me by my mother. It has been admired by many. Thank you so much and I’m sure I’ll be back.”
Andie S – July 2017

“I bought in a ring a few months ago and asked if you could take the diamond out and create a new engagement ring with it in. This was done within 2 weeks and I must say look amazing. I’m happy to say that she said yes last week and I just wanted to say a big that you to the team. We will be seeing you in about 18 months for the wedding rings. Thanks again”
John B – June 2017

“I love the ring created using stones from rings inherited from my mother. A great service, I couldn’t have asked for more. Thank you.”
Charlotte P-R – May 2017

“Fantastic shop will make your jewellery to how you want it and fantastic service,, would recommend to anyone to go there first.”
Ade H – April 2017


2016

 

“I happened upon Element when I asked Google for bespoke jewellers in Birmingham. I had a very clear idea of what I wanted, but hadn’t seen it for sale in this country.I popped in one Saturday and had a chat with Joe – and he set off on a quest to find the unusual blue/green sapphire I was set on. Once he was sure I was happy with the stone, he got cracking with the ring. Fast forward to today, when I called in to collect it – and I honestly couldn’t be happier. The ring is EXACTLY what I wanted, and I love it. Joe wasn’t working today, but all of the other staff who helped me, were utterly lovely and helpful. It really means so much that all the memories I have associated with my engagement ring are all so positive – a world away from the impersonal service on the high street. I’ll be back again in a couple of years to talk wedding rings, for sure.”
Charlie McA – June 2016

“After travelling to Birmingham and wandering around the quarter feeling a bit disheartened at the customer service in some of the shops we stumbled upon Element. The shop is so different to a lot of those in the quarter, it’s great to be able to see the guys at work, the shop design itself is great and the staff were beyond helpful. I was able to discuss what could be made within my budget without being made to feel awkward and I love the emerald and diamond engagement ring which could not have turned out any better! I will definitely be back for my wedding ring!”
Laura H – March 2016

“Greg is simply the most kind, patient and fantastic craftsman, he translated all our ‘wants’ into a beautiful and unique set of wedding rings. I had no idea what was possible and for such a reasonable price too! Thank you so much for such a special set.”
Andrea H – January 2016


2015

 

“Thanks to Joe and the team for putting a huge smile on the face of my Fiancée today! The sapphire and diamond engagement ring is absolutely perfect. Nothing else compared in the Jewellery Quarter. It’s that great we commissioned a matching wedding band and I will be back for my band too!”
Michael K – December 2015

“They did an amazing job on the engagement ring I ordered.They couldn’t have done a better job!”
Matthew S– December 2015

“An excellent experience from start to finish – allowed to browse the shop in your own time as opposed to being pounced upon and sold a cliche spiel then all your needs are catered for. I couldn’t find an engagement ring I liked so had some ideas which Joe then worked with, the diamond was ordered, wax moulds were made and then the ring was finalised and collected – the entire process was completed in a matter of weeks and I couldn’t be more pleased.

The ring was resized for free and cleaned and the advice offered has been second to none – we will definitely be back when I’m allowed another piece of jewellery!! Thank you so much”
Eirian B – November 2015

“Was recommended this shop by other jewellers in the quarter that could not produce the rings we wanted. Not only was Joe not flustered by our request, the rings come out exactly as we wanted and look better than we expected. Thanks again.”
David W-N – October 2015

“Just picked up our beautiful wedding rings. We are so pleased with them. Fantastic service too. High recommend. Thank you!! Xxx”
Melissa B – September 2015

“My engagement ring is from here the staff are so helpful and the Jewellery is beautiful.”
Zoe J – August 2015

“Joe made my fiancé engagement ring which always gets noticed and admiring comments from people. Now doing our wedding rings and we couldn’t resist the sapphire and diamond pendant chain which he has now made matching earrings ready for our big day. Incredible, friendly service and is able to make your ideas a reality while still catering to your budget. Wouldn’t shop anywhere else…”
Christopher H – August 2015

“I absolutely love my wedding ring. It’s better than I ever thought I’d be able to afford. Superb service from start to finish. I will definitely be recommending to friends and family.”
Laura S – August 2015

“Having visted a lot of shops before deciding who to go with. I’m glad I chose to go with element. Got a engagement ring made here for my fiancee. Very helpful from start to finish and very pleased with the results. Highly recommended A+”
Gavin J – July 2015

“Just collected our Wedding rings and couldn’t be more pleased with them. Joe has done an excellent job creating exactly what we wanted! Many thanks and always happy to recommend Element Bespoke Jewellery.”
Carl W – March 2015

“5 STARS!!!!!! 100% RECOMMEND! Beautiful ring….and loads of help with ideas.”
Richard S – March 2015

“Thank you so much for getting my engagement ring perfect. Such a lovely bunch of people, fantastic service and great talent! Thanks again… No doubt we will be back : ) x”
Kerry S – February 2015

“My fiancée and I had our wedding rings made here and they are everything we could have wished for and more. They even adapted my engagement ring so the rings matched perfectly! The team their were fantastic and their experience and passion shone through. I couldn’t recommend this place highly enough.”
Jessica L – January 2015 


2014

 

“I called the team at Element Bespoke from Vietnam, with a very specific request, a tight budget and an even tighter time frame! The response was kind, super helpful and efficient. I couldn’t be happier with the end result. Not to mention the fact that they managed to do all this during the Christmas rush. Thanks again!”
Lucy G – December 2014

“Wonderful designs and craftsmanship. Mine is the platinum bangle that is shown been made, it’s to match a ring I have. They did a perfect job. Will definitely recommend and hopefully be back again. Thank you.”
Emma F – November 2014

“Just collected my 52yr old solitaire diamond ring that was my mums and has been remodelled into a beautiful 3 in a row diamond ring. I’m delighted with the results! Thank you Joe and Greg, you have done a lovely job!”
Tracey J – September 2014

“My wife and I got our wedding rings from here. Great service and very helpful.”
Robert M – July 2014

“Thank you so much for my engagement ring, I was unsure and nervous of what I wanted and you guys were so patient and helpful, took your time and talked me through it, nothing was too much trouble. A fantastic team of people you have and I’ll be back for my wedding ring, I’ll recommend you to all my friends!!”
Suzy McM – July 2014

“I went to various jewellery shops but Element had by far the best selection, designs, quality and customer service. I ended up with what my Fiancé described as her perfect engagement ring and I therefore really recommend Joe and Element Bespoke Jewellery!”
Jonathon R – July 2014

“Thanks to Joe for so adeptly interpreting mine and Julie’s vague ramblings and very rough drawing on the back of a Tesco receipt! We love our rings!”
Claire C – February 2014

If you would like to leave a bespoke jewellery testimonial or constructive feedback on our

service please get in touch via email, telephone or social media.