FAQ
We are happy to answer any questions that you may have.
Please don't hesitate to call us on 0121 236 1119 or
email us at mail@elementbespokejewellery.com.
How long does it take to make a bespoke piece?
We usually require 4-6 weeks to make a bespoke piece for you, however we will always try to fit to your schedule so please do get in contact if you need an item sooner – it really does depend on how complex the piece is and how busy we are!
How can I pay?
We accept cash or card payments, we usually ask for a deposit when you confirm your order and the balance is due on collection of your item.
Do I need an appointment?
We don’t have an appointment system, however if you are looking for anything in particular it’s a good idea to call ahead so that we can source any diamonds or gemstones for you.
Do you offer finance options?
We don’t currently offer finance on our items, but this is something we are looking into for the future.
Can my item be posted?
Yes we can post your item using Royal Mail Special Delivery for a charge of £10.
Can I get my jewellery cleaned/repolished?
Yes! We recommend bringing your items (especially rings) back once a year to have a jewellery “M.O.T.” – we will check the settings, give the ring a polish and deep clean – free of charge.
I’m buying an engagement ring but I don’t know the finger size, does this matter?
It’s helpful if you know the finger size, but we understand that when an engagement ring is a surprise this isn’t always the case! After you’ve proposed, if the size isn’t quite right just contact us to come in and have it re-sized, free of charge.
Can I supply my own gemstone/diamond or do you remodel jewellery?
Yes! Bring your items in for some advice and a quote, or contact us via email or telephone.
Can I wear my jewellery all the time?
We recommend taking a common sense approach to your jewellery – take items off for sports/the gym, gardening, rock climbing (etc) or doing very manual activities/work and while you sleep.
What metals do you use?
We make jewellery in 9ct and 18ct gold, palladium and platinum.
What gemstones do you use?
We us a variety of gemstones including the traditional diamonds, sapphires, rubies, emeralds, as well as others – if you have a favourite colour please do ask us for suggestions.
How can I find out more about buying a Diamond?
If you have any questions about diamonds and what to look for do contact us for advice to suit your budget, or you can find out more about diamonds on the GIA (Gemological Institute of America) website here:
4cs.gia.edu/en-us/4cs-diamond-quality/
Do you hallmark your jewellery?
Usually yes, it is a legal requirement to hallmark precious metals over a certain weight. You can read more about hallmarking here: